Privacy Policy

At Marrakech Quad Biking, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy policy explains how we collect, use, and protect your information.

1. Information We Collect

We collect information that you provide directly when:

  • Making a booking for our tours
  • Contacting us through our forms
  • Subscribing to our newsletter
  • Interacting with us via WhatsApp or phone

Types of information collected:

  • Full name
  • Email address
  • Phone number
  • Hotel information (for pickup and drop-off)
  • Preferred tour date
  • Number of participants
  • Special preferences or requirements

2. How We Use Your Information

We use the collected information to:

  • Process and confirm your bookings
  • Communicate with you about your tour
  • Provide hotel pickup and drop-off service
  • Send email confirmations and reminders
  • Respond to your inquiries and requests
  • Improve our services and customer experience
  • Send promotional offers (if you've given consent)

3. Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure connections (HTTPS) on our website
  • Restricted access to personal information
  • Regular staff training on data protection
  • Secure data storage

4. Information Sharing

We do not sell, trade, or transfer your personal information to third parties, except:

  • Trusted service providers who help us operate our business
  • When required by law or to protect our rights
  • With your explicit consent

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting requirements.

6. Your Rights

You have the right to:

  • Access the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your data
  • Request data portability
  • Withdraw consent at any time

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie use through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect personal information from minors without parental consent.

10. Policy Changes

We reserve the right to update this privacy policy at any time. Changes will be effective immediately upon posting on our website. The last update date will be indicated at the bottom of this page.

11. Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us:

  • Email: [email protected]
  • Phone: +212 679-419149
  • WhatsApp: +44 7853 868963
  • Address: Marrakech, Morocco

Last updated: January 2025

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