Reservation Process:

Customers can make a reservation for our quad biking experiences through our website’s online booking form or by contacting us via phone or WhatsApp.

Deposit Requirement:

No deposit is required to confirm a reservation.

Information Required:

During the reservation process, we require the following information from customers:

  • Full Name
  • Email Address
  • Phone Number
  • Country
  • Pickup Location
  • Drop Off Location

Pricing and Payment:

We offer competitive pricing for our quad biking experiences. Please refer to our website for detailed information on the different packages and options available.

Pickup and Drop-Off:

Complimentary pickup and drop-off are included for accommodations within Marrakech city. If your stay is outside the city, we’ll notify you of any additional charges based on the distance.

Additional Fees and Charges:

There are no additional fees or charges beyond the stated pricing for our quad biking experiences.

Payment Method:

The final payment for the quad biking experience is made upon arrival. We accept cash and credit cards.

Cancellation and Refunds:

Cancellation Policy:

Customers can cancel or reschedule their reservations free of charge.

Refunds:

As we do not require any payment from the client to confirm their booking, there is no need for refunds.

Participant Requirements and Safety:

Age and Weight Restrictions: Participants must be at least 16 years old to participate in the quad biking experiences. There are no specific weight restrictions.

Experience and Skills:

No prior experience or specific skills are required to participate in our quad biking experiences.

Safety Measures:

We prioritize the safety and enjoyment of our customers. We provide safety equipment, trained guides, and strictly adhere to safety guidelines to ensure a safe experience.

Changes and Modifications:

Customers can request changes or modifications to their reservations. To make changes, please contact us via email at [email protected] or phone/WhatsApp at +212 679-419149.

Changes Made by the Company:

In the event of itinerary modifications or cancellations due to unforeseen circumstances by our company, we will refund the client who has already made the payment.

Privacy and Data Protection:

Customer Information Handling: We handle customer information with utmost care and ensure its privacy and security. For detailed information, please refer to our Privacy Policy page.

Use of Customer Data:

We may use customer data for marketing purposes or share it with third parties as outlined in our Privacy Policy page.

Contact Us

If you have any questions or concerns about our Booking Terms and Conditions, please contact us at:

192 Rue Tachenbacht, Marrakech 40000

Phone: +212 679-419149

Email: [email protected]

This post is also available in French.